Mash is a Belgian online supermarket. This page explains how your order is processed, shipped, and delivered so you know what to expect from checkout to your doorstep.
Where we deliver
Belgium is our initial delivery area. Delivery availability for your address, along with the exact shipping options and costs for your order, is shown at checkout before you pay.
Order processing
Once your payment is confirmed, our team picks and carefully packs your order, with attention to keeping chilled, frozen, and fragile items properly handled. Processing times are shown at checkout and may vary slightly around high-demand periods.
Shipping and delivery costs
Available delivery options and their prices are calculated and displayed at checkout based on your address and order weight, before you complete payment. We do not guarantee specific delivery windows unless this is explicitly confirmed at checkout for your order.
Tracking your order
Where a tracking service is available for your shipment, we will send tracking details after your order is dispatched so you can follow its progress. If no tracking is available for a delivery method, we will let you know the expected timing at checkout or by email.
Delays
Occasionally, deliveries can be delayed due to weather, courier volume, or address issues. If your order is running later than expected, please check any tracking information provided first, then contact us using the store's contact details so we can look into it.
Damaged or missing items
Because we ship food and grocery items, please inspect your parcel as soon as it arrives. If something arrives damaged, spoiled, or missing, contact us within 48 hours with your order number and, where possible, a photo, so we can arrange a replacement or refund.
Questions
For any delivery question, reach out using the contact details provided on this store and our team will help.